Returns and Refunds

Effective date: January 1, 2026. Because every comic we produce is custom-made for your company, our returns and refunds policy works a little differently from a typical e-commerce store. This page explains exactly what we will and will not do if something goes wrong with your order.

Each custom comic is designed, written, illustrated, and printed specifically for you. As a result, finished comics cannot be returned for a refund once they have been printed and shipped, except in the cases described below.

If a portion of your printed copies arrive with manufacturing defects — incorrect binding, missing pages, ink smearing, color errors, or visible damage caused during printing — we will reprint and reship the affected copies at no additional cost. To request a defect reprint, email contact@mycompanyincomics.com within 14 days of delivery with photographs of the defect and the affected quantity.

"If we printed it badly, we reprint it. No questions, no charge, within 14 days of delivery."

If your order is damaged during transit, please save the original packaging and contact us within 7 days of delivery. We will work with our shipping carrier to file a claim and reship damaged copies as quickly as possible. Photographs of the damaged packaging and contents are required.

If your order has not arrived within 10 business days of the expected delivery date, please contact us. We will investigate with the carrier and, if the order is confirmed lost, reship at no additional cost.

You may cancel a project before it goes to print. Refunds for cancellations depend on the phase: deposits are non-refundable once work has begun, but any pre-paid amounts beyond work already completed will be refunded within 30 days. See our Terms of Service for the full cancellation policy.

You approve a final digital proof before we go to press. Once you sign off on the proof, we cannot offer refunds or reprints for typos, incorrect names, missing pages, or other content issues that were present in the approved proof. We strongly recommend you and your team review the proof carefully before approval.

Past comics can be reprinted at any time at our standard reorder rates. Reorders typically ship within 10 business days. Original print specifications (paper stock, format, binding) are kept on file so reprints match the original batch.

• Email contact@mycompanyincomics.com with your project name and order number.
• Describe the issue and include photographs where applicable.
• Submit the request within the timeframes listed above (14 days for defects, 7 days for shipping damage).
• We respond to all requests within 5 business days.

Nothing in this policy limits any non-waivable statutory rights you may have under the law of your jurisdiction. If applicable consumer law in your country grants you broader rights than this policy, those statutory rights apply.